Field service built for the work engineers actually do
Field service for utility networks: a mobile app for the engineer, a control room for the back office, and the Microsoft estate underneath. Installed on your own tenant and managed by Ionyze.
The short version.
A mobile app that works with no signal
Engineers work in basements, substations and open country. The app holds the job, the forms and the evidence offline and reconciles when the connection returns, because a field tool that assumes coverage is a field tool that gets abandoned.
A control room the back office can actually run
A web console for scheduling, dispatch and live job state, so the people answering the customer can see the same job as the person standing in front of it.
Capture by photograph, voice and video
Evidence and form fields are captured from what the engineer can already do quickly on site, rather than from typing on a phone in the rain. Less time on the form means more time on the work and better data at the end of it.
Configurable forms and live workflow
The work types, the forms and the routing are configured to the operation rather than hard coded, so a change to the process does not become a change request.
Teams between the field and the back office
Communication runs through Microsoft Teams rather than a separate messaging tool, so the conversation about a job sits in the estate the rest of the business already uses.
Where this earns its place.
- Utility networks and last mile operators whose engineers are the daily face of the business.
- Operations running Dynamics 365 and Microsoft 365 already, who want field service on the same estate rather than beside it.
- Businesses where the evidence captured on site is the basis of the invoice and the compliance record.
Into your estate, not ours.
- Licensed and installed on the client's own tenant. It is not a hosted subscription service and the data does not sit with us.
- Integrated with the existing Dynamics 365 and Microsoft 365 estate rather than duplicating it.
- Managed by Ionyze, so the operation gets the product without carrying the platform team.
All of it.
The installation, the configuration and the data, all inside your own tenant.
Accelerators, not software to rent. They come with the engagement rather than as a separate licence.
The other accelerators.
AI Exposure Index
Scores how much of a job role AI can accelerate or replace, rolled up across every role. A business case for AI investment, with a number on it.
D365 Usability Analytics
Click path analysis for the ERP. Records how long each process step really takes, in the client's own tenant, and shows where users are struggling.
Standard Process Frameworks
A bank of standard processes we implement, so a client adopts common practice instead of inventing its own definitions.